FREQUENTLY ASKED QUESTIONS
all the Questions YOU MAY HAVE.
At The Legends at White Oak in Ooltewah, TN, our diverse floor plans—one, two, and three-bedroom homes—offer the perfect blend of comfort and style. Have questions? Our FAQs page is brimming with helpful insights that unveil the essence of our vibrant community. Dive in to learn more!
Availability & Floorplans
Can I be added to a waitlist if no units are available?
Yes. You can be added to the waitlist if no units are available.
Are there short-term or flexible lease options available?
Yes. Short-term or flexible lease options are available.
Do prices change based on lease term or floor plan?
Yes. Prices may vary based on the lease term or floor plan.
Application & Leasing
What is the application process and timeline?
You can apply for a particular apartment through the website or receive a quote from the leasing office. The timeline is typically within 24–48 hours.
What documents are required to apply?
Financial documents may be required if requested when approved with conditions.
Can I lease an apartment without an in-person visit?
Yes. You can complete the leasing process without an in-person visit.
Fees & Payments
What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?
Fees due at application are $75 per applicant over the age of 18 and a $200 administrative fee. Fees due at move-in include a $200 deposit, prorated rent, and applicable pet fees. Risk fees may be required depending on approval conditions.
Are there additional monthly fees (pet rent, parking, amenities)?
Additional monthly fees include $20 per month in pet rent per pet, $5 per month for pest control, and a $25 per month valet trash fee.
What payment methods are accepted?
Accepted payment methods include checks, money orders, cashier's checks, and the Bilt Rewards App, which accepts credit cards, debit cards, and ACH payments.
Are late fees charged for late rent, and when?
Yes. A 10% late fee will be assessed on the 6th of each month if rent has not been paid.
Resident Policies
What is the guest policy?
Visitors are allowed to visit for up to 7 days.
What is your smoking policy?
No smoking within the home.
Amenities & Community Features
What are the hours of operation for amenities (pool, gym, clubhouse)?
The pool is open from 10:00 AM to 10:00 PM year-round. The gym, billiards room, and business center are open 24/7. The clubhouse is open from 9:00 AM to 6:00 PM Monday through Friday and 10:00 AM to 5:00 PM Saturday. The office is closed Sunday.
Are there community events or resident programs?
Yes. The community offers resident events and programs.
Parking & Transportation
Are parking permits required?
No. Parking permits are not required.
Utilities & Services
How do I set up electricity, water, and internet?
Call EPB to set up electricity. Internet and cable options are available through EPB or Xfinity. Water and sewer are billed back to residents based on usage and the number of occupants.
What internet or cable providers service the community?
EPB and Xfinity provide internet and cable services to the community.
Is renters insurance required?
Yes. Renters insurance is required.
Is trash, recycling, and pest control provided? If yes, what are the fee costs?
Pest control is $5 per month, and valet trash is $25 per month.
Maintenance & Community Support
Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?
Yes. Call 423-362-7270 and select the maintenance page-out option when prompted.
Move-In & Move-Out
How do I schedule my move-in date and time?
After approval, you will be notified within 24–48 hours to discuss your move-in dates and times.
What is the move-out notice period?
60 days prior to lease end date.
Accessibility
Are accessible (ADA) apartments available?
Yes. Accessible (ADA) apartments are available.
